Grievance Redressal

If something we published is wrong, unfair, or affects you or your business, this page tells you exactly how to raise it and what happens next.

Who publishes Haila Kochi

Haila Kochi is operated by Webstreax Private Limited. Editorial decisions, corrections and complaints are handled by the editorial desk in Kochi, Kerala.

Grievance Officer

The timelines we commit to

• Acknowledgement within 24 hours of receiving your complaint.
• Resolution or a reasoned reply within 15 days.
• Corrections to published articles are made in the article itself; we do not silently delete reader-facing mistakes.

What to include

• The link to the article or listing concerned.
• What exactly is wrong or unfair, and any evidence you can share.
• Your name and how to reach you. Complaints from businesses named in our pages are handled by the same route and the same timelines.

Listings and removals

If your business is listed in our directory and you want the listing corrected, claimed, or removed, write to the same address with Listing in the subject line. Removal requests from verified owners are honoured.

If you are not satisfied with our response, remedies under applicable Indian law, including the Information Technology Rules, remain available to you.