Billing, cancellation and refunds
This page covers the paid listing plans in the Kochi Business Directory. A standard listing is free and nothing on this page applies to it.
How you are billed
There is no online checkout and no card is stored. You email us, we agree the plan and the start date in writing, and we raise an invoice. Payment is made against that invoice. Nothing is charged automatically and nothing renews on its own: each month or term is invoiced separately, so a plan simply stops if you do not renew it.
Cancelling
Email editorial@hailakochi.com at any time and say you want to stop. There is no notice period, no cancellation fee and no minimum term. Your listing reverts to a free standard listing at the end of the period you have already paid for, and the Sponsored marking is removed. If you would rather the listing came down entirely, say so and it will be removed.
Refunds
If we have not delivered what the plan describes, you get your money back for the period concerned. In practice that means:
- If your listing was not live for part of a paid period, that part is refunded in full.
- If a Spotlight article was paid for and not published within the agreed timeframe, the article portion is refunded in full.
- If you cancel partway through a paid month, the remainder of that month is not refunded, because the placement ran. Nothing further is invoiced.
- If we remove your listing for a reason of our own, any unused period is refunded.
Refunds are made by the same route the payment came in, normally within seven working days of us agreeing the amount.
What a paid plan does not buy
This matters more than the refund terms, so it is stated plainly. Paying does not buy favourable editorial coverage, and it does not buy protection from unfavourable coverage. It does not buy a guaranteed position in Google or in any AI assistant, and nobody can honestly sell that. It buys a marked placement on this site and, on the Spotlight plan, a clearly labelled paid article. Any paid article carries a visible Paid partnership notice at the top, and its outbound links are marked as paid links, because that is what search engines and Indian advertising rules require.
Disputes
Write to editorial@hailakochi.com and we will try to resolve it directly. We would rather refund a dissatisfied customer than argue with one.
Last updated 10 August 2026. See also our Terms of Use, Privacy Policy and listing plans.